Current Shop Status is updated daily in my "About" Section and has information about customization and processing times.

Custom orders are welcome but during peak order periods may become limited as I need to meet my processing timelines for open orders. In 2022, I will not be accepting custom orders from October 15th thru the end of the year. Please message me prior to your order to ensure that I am able to accommodate your request.

Small changes to an existing design may be accommodated during the peak period. Changes (widening and lengthening may result in an additional charge.

Please stay engaged and respond to messages to ensure a smooth process. Communication delays make it difficult to offer customization.

If your box arrives damaged, please contact me immediately upon receipt and take photos of the box from every angle so that I can help file an insurance claim. USPS Priority has an insurance feature. Once the claim is paid, I will refund your purchase.

Upon receipt of the bow, please review the directions on how to remove the bow from the box with care.

Blue Hills Garden Craft does not accept Cancellations

I ship orders very quickly often within hours of an order being placed. It is expensive once a package enters the USPS system. Please send me a message if there is an issue.

If the order has shipped, USPS has Box Redirect/Retrieval capability for $15-$20 per box. To initiate the box retrieval, BHGC will need to collect the retrieval fee from the customer. The box(s) will ship to the customer's local post office and will be redirected at that time. Once I receive the box back, I will refund the order.

The materials used in our bows are considered durable to outdoor exposure unless noted in the item's description. We would recommend hanging your bow on a door that has a slight overhang to protect from snow or drenching rain. Unfortunately, over time, as with anything left outside, the sun will fade a the bow materials. Store your bows well in the off season and you will likely get multiple seasons. A season is considered a month at a time (e.g., Halloween bows would be hung for the month of October).

Bow loops do not hold up well to driving rain and snow. Please open the loops after the storm or remove until the storm passes. The bows come with wire that enables easy reattachment.

All shop items are shipped USPS Priority Mail. Contact me for local pickup or expedited shipping options.

1 Bow will ship in 1 Box while 2 bows can be put in a larger box. 3 bows will arrive in 2 boxes - 1 small & 1 larger and 2 labels will be purchased.

Items are shipped only to the address provided at checkout for your protection and to prevent fraud.

Please enter your USPS Post Office Address when checking out to expedite your orders.

Blue Hills Garden Craft is not responsible for lost or undeliverable packages. USPS Tracking Numbers are provided on orders. Please sign up for USPS text alerts so you can monitor the progress of your order. If you aren't going to be home, please ask a neighbor to secure your box or put a vacation hold on your box with USPS.

USPS will not honor the insurance claim if the box is in a Delivered status. Please check with neighbors to see if the box was dropped nearby. USPS also has GPS data on boxes, please inquire at the local post office.

I am not responsible for incorrect addresses, please review your shipping address upon checkout. If the box hasn't shipped, please send me a message or refer to USPS.com for Package Redirect.

All sales are final, however we believe in our products and stand by them. Since there are handmade items there could be a time when a Bow or item may have a defect. In that event you may exchange your item in its original packaging only for another bow of the same value or be refunded the full purchase amount. Refunds will not be completed until item is shipped back to Blue Hills Garden Craft. You will need to contact Blue Hills Garden Craft within 2 business days of receipt of your item. Buyer is responsible for return shipping costs. Please photograph damage to the bow and packaging. Postal insurance claims require the box and contents as well as photographs to process a claim.

I ship orders as soon as possible and record the current status of my shop in the About Section. I do my part to fulfill orders and drop my boxes to the post office to ensure they get into the postal system within my stated processing timeframe.

Every box is shipped with a USPS tracking number. Please sign up for text alerts at USPS.com

I am not responsible for delays with the Shipping Carrier. If you are concerned about shipping, please ask me prior to purchase and I can look at recent orders to give you a sense of how things are flowing. It is reasonable to expect delays in the last quarter of the year. Etsy has projected delivery times however, I don't know how those are determined and the accuracy of those estimates.